Meet The Team: Joanna Sweeney

Joanna Sweeney – Customer Care AdvisorJo

This month we’ve been chatting to Joanna – one of our Customer Care Advisors!  Joanna has been an integral part of the Natures Aid team for 19 years, and we’re sure many of you will know her from the phones.

Joanna and the rest of the Customer Care Team are here to support our customers and ensure you have all the information you need on Natures Aid products and services.

Our Customer Care Team keep all of our customers updated on our new product launches, marketing activity and sales promotions, to help grow your business.  They are always on hand to answer any queries you may have, and help in any way they can.

Tell us about your role at Natures Aid?

Answering the telephone, taking orders, answering product queries and promoting new products.

Why do you like working at Natures Aid?

I have been here for 19 years now (12 of those in the Sales Team)! I love talking to our customers and learning about the new products.

What have you found most challenging?

Improving my product knowledge on our existing products, and all the new products we launch.

What is your favourite Natures Aid product?

I take Quantum Multi Vitamins daily, and always have Zinc Lozenges on my desk for sore throats – I can’t talk on the phone if I lose my voice!

jo and james cosmo

Here’s Joanna with James Cosmo!



Favourite TV show? EastEnders

Favourite Film? Back To The Future 1, 2 & 3

Favourite Music? Anything from the 90s!

Any likes? Walking in the Lake District, travelling, and days our shopping with my daughter.

Any dislikes? Spiders and raw tomatoes!

Couldn’t live without? My family and friends.

Favourite food? Pasta or Pizza.

Drink of choice? Vodka & lemonade, or coke with ice and a slice.

Most interesting fact about you? A couple of years ago I met at least 7 celebrities (Shane Richie, Mikkey Dee, Bruce Jones, James Cosmo, Barry McGuigan, Gianni Russo & Ali Campbell), AND watched The Blow Monkeys & UB40 perform live – all on one mad weekend in Dubai!

Best piece of advice you’ve ever heard? “A setback is never a bad experience – just another of life’s lessons.”

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